CEO Corner

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CEO Corner image Feb 2009

Results of a Customer Satisfaction Survey recently undertaken have returned some positive messages for the future of Port Kembla.

IRIS Research was commissioned by PKPC to conduct a survey during October and November 2008. The aim of the survey was to gain constructive and valuable feedback from customers, key stakeholders and users of the port of Port Kembla. Surveys such as this are vital in gaining feedback on the Corporation’s planning and performance functions and to obtain information on customer expectations and perceptions on the management of the port.

Overall the findings of the survey were positive - respondents gave an overall satisfaction score of 3.6 out of 5 for the PKPC as an organisation. The survey identified a few areas of particular importance to port users?those being: road, rail, and quarantine.

To discuss these findings the Port Kembla Industry and Investment Forum took place in March, bringing together port users and stakeholders including community groups.

It provided an excellent opportunity to look at ways in which we can work together in collaboration and cooperation with our customers and the community for the future growth and development of the port.

A report will be released in the near future to highlight the significant findings of this forum and set out plans as to how this information can be used for the future development of the port.

A study into the "pit to port coal chain" has recently commenced involving all of the coal exporters, rail operators, infrastructure owners as well as the Coal Terminal and the Port Corporation. This study is expected to be completed by July.

Like many organisations, PKPC is anticipating the results of the Pre-Feasibility Study on the Maldon-Dombarton rail line. The aim of the study was to review the engineering and economic requirements of the rail line and make an assessment of the work completed to date, together with its suitability for the proposed rail freight task.

In closing I am pleased to advise that Nicholas Whitlam has been reappointed Chairman of the Board of the Port Corporation for a further three year term?effective 4 December 2008. Mr Whitlam has been on the board since May 2004 and held the position of Chairman since December 2005. Board member Terry Rumble has also recently been reappointed for a further 3 year term.

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